Alison Hume MP is looking for a Caseworker to join her constituency team, based primarily in Scarborough, and support her work on behalf of the constituents of Scarborough and Whitby.

Caseworkers play an important role in an MP’s office, supporting the MP to ensure that constituents concerns are heard and actioned. This role is part time (around 20 hours per week), hybrid and flexible working arrangements are available for the right candidate, but you must be local and able to regularly attend the office. 

You will be responsible for managing a large caseload of cases, ensuring actions are taken and constituents are kept informed throughout. The ideal candidate would have previous experience working in a similar casework related role and interacting with the public and advocating on their behalf. The successful candidate will be an effective and friendly communicator, over the phone and in writing, and have a passion for helping the residents of Scarborough and Whitby. 

Alison celebrates difference and encourages everyone who is suitably qualified to apply to join her.

Key responsibilities:
• Assist constituency surgeries and other meetings and follow up as appropriate.
• Manage large numbers of standard queries, assist on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required.
• Gather relevant information to assist with resolving cases.
• Liaise with government agencies, voluntary sector, and others to resolve constituency matters
• Develop knowledge in specialist areas
• Log all cases; monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately.
• Assist with the work of other colleagues as required and feedback escalations.
• Competent use of IT, including casework management systems, Microsoft Office package, email and internet, to perform all duties.
• Willingness to come out from behind the laptop and lend a hand with community engagement and organising for the MP.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.

Person specification:

• Experience of a public facing customer service or casework role.
• Interest and willingness to learn about relevant casework areas including education, special educational needs, welfare, immigration, housing and health.
• Polite, confident and empathetic approach to public engagement.
• Well organised and able to prioritise, plan and respond to a high volume of diverse work.
• Good verbal and written communication skills.
• Sympathetic to the aims and values of the Labour Party.

• Must hold a driving licence and have access to own transport.

• Able to work happily in a fast paced environment as a member of a small, committed team.

Benefits: 

• Competitive salary within IPSA pay-scales (£23,283.15-£36,744 FTE)
• Holiday allowance 25 days (plus bank holidays)
• Generous employer contribution pension scheme 
• Access to training and professional development opportunities 
• Employee Assistance Programme 

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.

You must have lived in the UK for a minimum of 3 years out of the last 5 years, and able to supply proof of your right to work in the UK.

Closing date: 5pm on 28th March 2025

Pam Cox MP, is looking to recruit an experienced Caseworker to support her work on behalf of the constituents of Colchester.

Caseworkers play an important role in an MP’s office, supporting the MP to ensure that constituents' concerns are heard and actioned. This role is ideally full time, based in the constituency office in Colchester. Hybrid and flexible working arrangements are available for the right candidate, but you must be local and able to regularly work from our office. 

You will be responsible for managing a large caseload of individual cases, ensuring actions are taken and constituents are kept informed throughout. The ideal candidate will have previous experience working in a similar casework related role and interacting with the public and advocating on their behalf. The successful candidate will be an effective and friendly communicator, both over the phone and in writing, and have a passion for helping the residents of Colchester. 

Responsibilities:

• Answering enquiries from constituents and progressing casework
• Managing a large caseload of cases
• Logging cases, monitoring progress, and ensuring data is held and processed in accordance with regulations
• Ensuring that casework is dealt with promptly, sensitively, confidentially, and accurately
• Liaising with government agencies, local government departments, voluntary sector, and others to resolve constituency matters
• Maintaining an up-to-date knowledge of relevant policy and legislation
• Providing general administrative support
• Working collaboratively alongside other team members
• Assisting with arranging and attending surgeries

Requirements:

• Experience of casework, a public-facing role or working directly with the public
• Excellent verbal and written communication skills and confidence interacting with, and advocating on behalf of, a wide range of people
• Clear and concise letter writing style
• Excellent attention to detail and ability to prioritise their workload
• Experience using Casework management software is desirable
• Open to the values and principles of the Labour Party

Pay, Conditions and Benefits: 

• Competitive salary within IPSA pay-scales - expected to be in the region of £31,000 dependent on experience
• Holiday allowance 25 days (plus bank holidays)
• Generous employer contribution pension scheme 
• Access to training and professional development opportunities 
• Employee Assistance Programme 

   

  Website: http://www.pamcox.co.uk/  

  If offered the position, you will be required to apply for parliamentary security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.

  You must have lived in the UK for a minimum of 3 years out of the last 5 years, and able to supply proof of your right to work in the UK.

  Closing date: 5pm on 24th March 2025

Alison Hume MP is looking for a highly motivated Senior Parliamentary Assistant to join her Parliamentary team. The role will focus on supporting Alison’s work and interests in Parliament across a wide range of policy areas, as part of the team supporting the constituents of Scarborough and Whitby.

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