Anna Dixon, Member of Parliament for Shipley, is looking for a Senior Caseworker to join her constituency-based team. Caseworkers play an important role in an MP's office, supporting the MP to ensure that constituents' concerns are heard and actioned.

You will be responsible for overseeing a large caseload of complex cases, ensuring workflows are managed across the team, actions are taken, and constituents are kept informed throughout. Excellent verbal and written communication skills, alongside knowledge of local support organisations and sources of advice, are essential.

The ideal candidate will be well organised, approachable and proactive, with a genuine desire to help people in the constituency. You will ideally have experience managing a caseload, liaising with external stakeholders, and supporting or supervising colleagues within a team.

Key responsibilities

• Manage a high volume of enquiries from members of the public via phone, email and face-to-face, including more complex cases
• Gather relevant information to assist with resolving and progressing cases
• Log all cases, monitor progress, and ensure all identified actions are taken
• Draft clear and professional responses to constituents
• Maintain accurate records and handle information confidentially in line with data protection legislation
• Analyse patterns of enquiries and communicate findings clearly to the MP and team
• Ensure all casework is handled promptly, sensitively and accurately
• Supervise other members of staff including coaching and mentoring
• Support constituency surgeries and follow up on actions as required
• Work flexibly, including occasional travel and work outside normal hours where necessary

Person specification

Essential:

• Experience supporting individuals from diverse backgrounds with a range of concerns
• Experience drafting and issuing written correspondence
• Knowledge of case management and handling information in line with data protection regulations
• Experience working in a customer-facing role, including managing challenging situations
• Strong organisational skills and the ability to manage a demanding workload
• Strong research and analytical skills, with the ability to summarise key information clearly
• Excellent communication skills, both written and verbal
• Strong IT skills, including Microsoft Office
• Good knowledge of the Shipley constituency and relevant local issues
• Awareness of local support organisations and advice services
• Sympathy with the aims and values of the Labour Party

Desirable:

• Experience working in a public sector or charity environment
• Experience managing high volumes of correspondence
• Knowledge of institutions and processes relevant to constituency casework
• Ability to identify trends in casework and communicate insights effectively
• Experience supervising, coaching or mentoring colleagues

Benefits

• Salary within IPSA pay scales, dependent on experience
• Generous employer pension contribution
• Access to training and professional development opportunities
• Employee Assistance Programme
• Flexible working arrangements, including occasional home working

Upon appointment, you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. MPs generally pay staff in accordance with IPSA guidelines.

Key dates

• Closing date: 19 May 2026 at 5:00pm
• Interviews: Week commencing 1 June 2026 (in person, or online if required)
• Start date: As soon as possible thereafter

Application details

Please upload a single document combining your CV and a cover letter. Your cover letter should briefly outline your relevant experience, interest in the role, and any key information supporting your application.

Please apply online through this website.

Please let us know if you require any reasonable adjustments to support you through the recruitment process.

For more information about Anna, please see: www.annadixonmp.co.uk

Please direct any initial enquiries about the role to info@hivesupport.co.uk

Anna Dixon, Member of Parliament for Shipley, is looking for a Caseworker to join her constituency-based team.

You don't need a background in politics or parliamentary work to apply. We're looking for the right person — whether you're changing careers, returning to work, or simply looking for a new direction.

Caseworkers play an important role in supporting constituents with a wide range of issues. You will help ensure that people who contact the office feel listened to, supported, and informed. You will be part of a small, friendly team and will receive training and development to build your skills and confidence over time.

We are particularly keen to hear from candidates who may not have previously considered a role in Parliament, including those from underrepresented or minoritised backgrounds, or from lower socio-economic backgrounds. If you are motivated to make a difference in your community and willing to learn, we would strongly encourage you to apply.

What you'll be doing

• Responding to enquiries from constituents by phone, email and face-to-face
• Supporting the handling of a high volume of casework, including some more complex cases with guidance from colleagues
• Gathering information to help resolve or progress cases
• Logging and tracking cases to ensure actions are completed
• Drafting clear and professional responses to constituents
• Maintaining accurate and confidential records in line with data protection requirements
• Supporting constituency surgeries and following up on actions
• Liaising with government departments, local authorities and support organisations
• Identifying patterns in casework and helping to share insights with the team
• Attending constituency meetings where appropriate

There may occasionally be a need to work outside normal hours or travel for work. Occasional home working is also possible by arrangement.

About you

We are looking for someone with the right attitude and potential, rather than a long list of previous roles.

You might be a good fit if you:

• Are a strong communicator, both written and verbal
• Are organised and able to manage your time effectively
• Are approachable, empathetic and able to work with people from a wide range of backgrounds
• Are interested in helping people and making a positive difference locally
• Are willing to learn and develop new skills
• Can handle sensitive information with care and professionalism

It would be helpful (but not essential) if you have:

• Experience in a public-facing or customer-facing role
• Experience volunteering or being involved in your local community
• Some understanding of local issues in Shipley
• Basic IT skills (e.g. Microsoft Office)

Training and development

This role is designed to support your development. You will receive:

• Training in casework and constituency processes
• Ongoing support and mentoring from experienced colleagues
• Opportunities to build knowledge of public services and local issues
• The chance to develop skills in communication, research and problem-solving

Benefits

• Salary within IPSA pay scales
• Generous employer pension contribution
• Access to training and development opportunities
• Employee Assistance Programme
• Flexible working arrangements considered, including 0.8 FTE and 9-day fortnight

Upon appointment, you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. MPs generally pay staff in accordance with IPSA guidelines.

Key dates

• Closing date: 19 May 2026 at 5:00pm
• Interviews: Week commencing 1 June 2026 (in person, or online if required)
• Start date: As soon as possible thereafter

Application details

Please upload a single document combining your CV and a cover letter. Your cover letter should briefly outline your relevant experience, interest in the role, and any key information supporting your application.

Please apply online through this website.

Please let us know if you require any reasonable adjustments to support you through the recruitment process.

For more information about Anna, please see: www.annadixonmp.co.uk

Please direct any initial enquiries about the role to info@hivesupport.co.uk

Hive Support regularly works with Members of Parliament across Westminster and the UK to provide experienced, short-term staffing support.

With increasing demand for interim cover - supported by IPSA’s staffing support fund and greater flexibility around secondments - we are expanding our pool of experienced parliamentary professionals who are available for short-term assignments.

These opportunities typically arise to cover:

• Sickness absence
• Annual leave
• Short-term increases in workload
• Interim support during recruitment processes

Assignments can vary in length, from a few weeks to several months, and may be offered on a full-time, part-time, or flexible basis. Some roles can be undertaken remotely, while others may require a Westminster or constituency presence.

Who we’re looking for

We are keen to hear from individuals who:

• Have prior experience working in a parliamentary office
• Can step into a role quickly and operate effectively with minimal onboarding
• Are confident managing competing priorities in a fast-paced environment
• Have strong drafting and communication skills

Experience may include:

• Casework
• IPSA and payroll processes
• Communications and press
• Research and policy
• Office management or Chief of Staff responsibilities
• Constituency support

Secondments and additional work

If you are currently employed by an MP, please note that your IPSA contract will require you to seek permission before taking on additional work. We encourage you to ensure you are clear on any contractual or procedural requirements in advance.

How it works

By registering your interest, you will join our talent pool for short-term opportunities. We will contact you directly when suitable roles arise.

Due to the nature of these vacancies, roles are often filled quickly. We therefore encourage candidates to respond promptly when contacted, as we may need to progress with other applicants if we do not hear back within a short timeframe.

Applying

To register, please submit:

• Your CV, clearly outlining your parliamentary experience

We recognise that many candidates bring valuable transferable skills that are highly relevant to parliamentary roles, and we would be pleased to consider such applications for other opportunities we advertise. However, due to the nature of these short-term assignments, this registration is only open to individuals who have worked for a Member of Parliament within the last three years.