Job Description
Job Title: Caseworker
Working For: Judith Cummins MP (Bradford South)
Location: Bradford
Salary: £23,810 - £26,500 (depending on experience)
Length of Contract: Permanent
Hours: 37.5 (applications for reduced hours will be considered; minimum of 30 hours per week)
Closing date: 13th October: 5pm
Judith Cummins, the Member of Parliament for Bradford South, is looking for a Caseworker to join her busy constituency-based team. Caseworkers play an important role in an MP’s office, supporting the MP to ensure that constituents concerns are heard and actioned.
The ideal candidate will be well-organised, upbeat and friendly, with a genuine desire to help people in Judith’s constituency. They will possess excellent communication and administration skills, and a can-do attitude, that is suited to working in a busy political environment.
Additionally, they should possess previous experience of managing a caseload and liaising with external stakeholders. Commitment to the values and aims of the Labour Party is essential. This is an office-based job in Bradford.
Key duties will include:
- Managing and progressing a portfolio of casework.
- Dealing with correspondence, telephone enquiries and emails, providing timely responses.
- Researching and acting upon relevant information to progress and resolve constituent's cases effectively and appropriately.
- Liaising with local and national government agencies, voluntary sector and other third parties to resolve constituency matters.
- Ensuring information is entered, progressed and maintained within the Caseworker database system.
- Ensuring that all information is treated in a sensitive and confidential manner and in accordance with GDPR.
- Organising and participating in MP surgeries and community engagement events with constituents and stakeholders
- Providing briefings for Judith
Requirements:
- Experience of casework, a public-facing role or working directly with the public
- Excellent verbal and written communication skills and confidence in interacting with, and advocating on behalf of, a wide range of people
- Clear and concise letter writing style
- Good attention to detail and ability to prioritise workloads, sometimes under pressure
- Good IT skills, including experience with MS Office applications.
- Experience working with confidential information and demonstrating a reasonable understanding of GDPR
- Self-motivated with the ability to work independently, while also working effectively as part of a small team
- Experience of maintaining comprehensive and accurate case records.
- Sympathetic to the ideals of the Labour Party
- Holding a driving licence and having access to their own vehicle would be desirable
Benefits:
- Salary within IPSA pay-scales, dependent on experience
- Generous employer contribution pension scheme
- Access to training and professional development opportunities
- Employee Assistance Programme
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.
You must have lived in the UK for a minimum of 3 years out of the last 5 years, and able to supply proof of your right to work in the UK.
If you need any reasonable adjustments at the interview stage, then please advise of these in your application.