Alison Hume MP is looking for a Caseworker to join her constituency team, based primarily in Scarborough, and support her work on behalf of the constituents of Scarborough and Whitby.
Caseworkers play an important role in an MP’s office, supporting the MP to ensure that constituents concerns are heard and actioned. This role is part time (around 20 hours per week), hybrid and flexible working arrangements are available for the right candidate, but you must be local and able to regularly attend the office.
You will be responsible for managing a large caseload of cases, ensuring actions are taken and constituents are kept informed throughout. The ideal candidate would have previous experience working in a similar casework related role and interacting with the public and advocating on their behalf. The successful candidate will be an effective and friendly communicator, over the phone and in writing, and have a passion for helping the residents of Scarborough and Whitby.
Alison celebrates difference and encourages everyone who is suitably qualified to apply to join her.
Key responsibilities:
• Assist constituency surgeries and other meetings and follow up as appropriate.
• Manage large numbers of standard queries, assist on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required.
• Gather relevant information to assist with resolving cases.
• Liaise with government agencies, voluntary sector, and others to resolve constituency matters
• Develop knowledge in specialist areas
• Log all cases; monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with the data protection legislation.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately.
• Assist with the work of other colleagues as required and feedback escalations.
• Competent use of IT, including casework management systems, Microsoft Office package, email and internet, to perform all duties.
• Willingness to come out from behind the laptop and lend a hand with community engagement and organising for the MP.
• There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally.
Person specification:
• Experience of a public facing customer service or casework role.
• Interest and willingness to learn about relevant casework areas including education, special educational needs, welfare, immigration, housing and health.
• Polite, confident and empathetic approach to public engagement.
• Well organised and able to prioritise, plan and respond to a high volume of diverse work.
• Good verbal and written communication skills.
• Sympathetic to the aims and values of the Labour Party.
• Must hold a driving licence and have access to own transport.
• Able to work happily in a fast paced environment as a member of a small, committed team.
Benefits:
- Competitive salary within IPSA pay-scales (£23,283.15-£36,744 FTE)
- Holiday allowance 25 days (plus bank holidays)
- Generous employer contribution pension scheme
- Access to training and professional development opportunities
- Employee Assistance Programme
Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. See Members’ Staff Security Clearance page for further info. MPs generally pay staff in accordance with IPSA guidelines.
You must have lived in the UK for a minimum of 3 years out of the last 5 years, and able to supply proof of your right to work in the UK.
Closing date: 5pm on 28th March 2025 (Extended until 5pm on Wednesday 2nd April)
| Salary from: | GBP £23,283.00 |
|---|---|
| Salary to: | GBP £36,744.00 |
| Job published: | 31-03-2025 |